Frequently Asked Questions

Our Community Hours Schedule is:
M-F 7:30-10:30a & 5:30-8:30p ,
Sat 10a-8p , Sun 12-8p

Personal Training Hours are flexible around YOUR schedule! 

Current Equipment at the Steel Factory:

Free Weights:

• 4 station Rogue Monster Lite Squat Rig
• Titan Fitness Titan Series Barbells for each station 
• Specialty Bars including: SSB's, Camber-Swiss Bars, Hex DL Bars, Axle, EZ Curl Bar 
• Titan Fitness Bumper Plates
• Titan Fitness DB's 5-100lbs 
• Vintage Gold's Gym Steel Plates

Cardio: 

• Treadmill
• Assault Bike

Machines:

• LionsCool ISO-Lateral Leg Press / Hack Squat Combo
• Life Fitness Leg Curl/Ext. Combo
• Pec-Dec/Rear Delt Combo
• Titan Fitness PCD combo 
• Titan Fitness Cable Crossover
• Bells of Steel Lat Pulldown / Cable Low Row Combo 

Plus tons of sports equipment and the DOPEST KETTLEBELL COLLECTION THIS SIDE OF THE MISSISSIPPI

Yes! Our coaching staff is fully accredited and certified to work with a variety of athletes to help them achieve their goals. 

We offer both group training sessions and 1:1 sessions

Think of your training membership like a spot on a club sports team: you’re reserving a place in a consistent program, rather than purchasing individual drop-in visits. We plan our groups, staffing, and coaching time around that commitment—even when an athlete can’t attend.

We understand that schedules change. That’s why we offer makeup opportunities for eligible cancellations, while keeping your regular training spot reserved. Missed sessions do not reduce membership payments or qualify for refunds except as required by law.

Consistency matters—and your membership reserves your athlete’s regular spot in a training group. Payments are not reduced or refunded for individual sessions missed by the athlete, including vacations. Instead, eligible cancellations receive a makeup opportunity:

• 24 hours or more before the session: Receive one standard makeup credit.
• 6 hours to less than 24 hours before the session: Receive one standby makeup credit, which can be booked only within 24 hours of an available session’s start time.
• Less than 6 hours before the session, or a no-show: No makeup credit is issued.

Makeup sessions must be completed within 14 days after the missed session and are subject to space in an appropriate training group. Credits do not roll over, reduce future payments, or convert to cash. Additional sessions or private training are not guaranteed.

Please report cancellations directly to Steel Factory in writing by text or email. Notice is measured from when your message is received—not when we reply.

This policy covers athlete absences. Membership pauses, membership cancellations, and sessions cancelled by Steel Factory are handled separately. Nothing in this policy limits refund or cancellation rights required by law.

EFFECTIVE DATE: 10/14/2026

Membership cancellations and full-season pauses take effect on your next scheduled billing date. You may continue attending your scheduled sessions through the end of your current paid billing period.

On your next billing date, a final cancellation fee equal to your regular two-week membership payment will be charged. Your membership ends and your recurring home spots are released on that date. This final fee does not include training sessions for the following two weeks. No further recurring membership payments will be collected.

For example, if you pay on December 4 and give cancellation notice December 5–17, you may attend your scheduled sessions through December 17. Your final cancellation fee is charged December 18, when your membership ends and your home spots are released.

Temporary extended absences: For vacations or tournament breaks of 14 days or less, membership payments continue and your home spots remain reserved. Please report each missed session through the normal absence process. Existing notice requirements, makeup eligibility and expiration deadlines still apply.

For injury-related breaks or other extended absences, please contact Steel Factory to discuss your situation before assuming billing or scheduling changes.

If you return after cancellation or a full-season pause, placement is subject to availability. You will not be charged another administration fee.

Yes! Our Hydration Haven and Snack Station offers a variety of sports drinks and healthy snacks to help {re}fuel your workout! 

No experience required. We meet athletes where they are and coach them through proper technique, building strength and confidence along the way.

We consider age, experience, ability, goals, and scheduling compatibility. Our goal is to place each athlete in a group where they can train safely, feel comfortable, and be challenged.

We generally recommend twice per week for beginners and three times per week for more experienced athletes. Once-weekly training is also available when that’s the right fit. We’ll help you choose a schedule you can consistently maintain.

Yes! Athletes have recurring weekly training spots, so there’s no need to rebook each session. Consistency makes training easier to plan around—and easier to stick with.

Absolutely! Let us know when your availability changes, and we’ll work with you to find an appropriate group. Changes depend on available space, and your preferred time isn’t guaranteed. Keep attending your current schedule until we confirm the new one.

Yes! We offer an opportunity to come to your first group training session for free. Contact us to arrange an appropriate session, and complete the required waiver before participating. A parent or legal guardian must complete the waiver for a minor athlete.

Yes! Training with a friend can make getting started easier. Contact us beforehand so we can confirm space and group fit. Their first session is free, and their waiver must be completed before they train.

Athletic clothing, secure athletic shoes, and a water bottle. Bring any relevant instructions or restrictions from a healthcare professional, and let your coach know about anything that may affect participation.

And of course bring a POSITIVE and EXCITED attitude! 

Contact Steel Factory directly by text or email. Please report absences as soon as possible. Cancellation notice is measured from when your message is received—not when we respond. See our session cancellation policy for makeup eligibility.

Please report each session your athlete will miss. Sessions cancelled at least 24 hours in advance qualify for makeup credits under our cancellation policy. Vacation absences do not automatically pause membership payments, and makeup sessions must be completed within 14 days after each missed session.

Makeups must be in an appropriate group with available space. We’ll help identify suitable options, but a particular time or group isn’t guaranteed. A group-training makeup does not include a private session.

No. Our $25 administration fee is a one-time enrollment fee. Returning athletes will need to confirm their current information and arrange a new training schedule based on availability.